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QUALITY MANAGEMENT IN INDUSTRY 4.0 ERA

ABSTRACT: In this era of technology advancement and industrial modernization, the concepts introduced by the German promised a great benefits and widely unexplored opportunities for application in industries. Industry 4.0 concept is one of the heavily discussed topics for academic researcher and practitioners. In this era of consumerism, manufacturing industries are required to manufactured products and services of the highest quality in order to retain competitiveness in the consumers market. The concepts of Smart Factory, Cyber-Physical System as well as Internet of Things and Services offers very capable opportunities and also downside challenges for quality management in manufacturing sectors. Thus, this paper present and discussed the opportunities and challenges in implementation of Industry 4.0 for quality management which triggered by a practical insight of an electronic production and service company in Austria. The findings of the recent study challenges are formed by the three key characteristics of Industry 4.0 which are horizontal, vertical and end-to-end manufacturing integration.

Keywords: Industry 4.0, Opportunities, Challenges, Quality Management;

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About the Author


Nur Hanifa Mohd Zaidin, Muhammad Nurazri Md Diah, Po Hui Yee, Shahryar Sorooshian

Universiti Malaysia Pahang, Pahang, Malaysia


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